1. What deposit methods do you accept?

We accept all methods depending on which option you would like to choose.

Thank you for asking. For auto loads and redeems, the preferred method is Tierlock: https://paykenize.io/9Zz6SUaNa4

Use this link to load or add inside the game GD and Diamond Dragon. All other games can be loaded using our features inside our ROC247 Club App. All methods are supported.

2. Do you offer a first-time bonus?

No purchase is necessary. You bet we do! :)

Choose between Gold or Sweet Coin $10 on your first load or purchase of products or coins. You can also earn additional rewards by using your referral link. Please share it on your page.

3. What are expedited redeems?

With Tierlock, we offer the convenience of 24/7 automated redeems.

VIP Royal Club members have flexible options to receive instant redeems.

4. Does my redeem limit depend on my last top-up?

You don't have to pay to redeem. Simply participate in our daily games and prize pick options.

In addition, we have 3 tiers based on your tier. Please see the rules here: View Tier Rules

5. If I want to redeem a specific amount, what top-up tier do I need?

You should always aim to be a VIP tier member. This will always give you additional perks, giveaways, and more.

6. Is there a minimum or maximum redeem amount?

You can convert your coins to winnings. The minimum amount is $100, unless otherwise stated. We may allow $50 redemptions during special promotions and giveaways.

7. How long do redeems usually take?

Redeems can be instant depending on the option you choose and availability.

8. Do you have a referral system?

Yes! Once you create an account, you will have a personal referral link linked to your account.

9. If I refer someone, what do I get and when?

You receive $10 once they load, and they receive $10 as well. We also offer additional perks based on your Royal Club tier.

10. Are there limits per day when redeeming?

VIP members have unlimited redeems unless otherwise noted. Please see your tier rules here: View Tier Rules

11. What's the fastest way to get my money if I need it quickly?

Use the Push to Debit option or set up Tierlock.

12. Will I get a confirmation or update while my redeem is processing?

Yes. An alert will be sent to your phone or email.

Join our group here: Join Our Facebook Group

13. Do redeems ever get delayed?

No. If we ever experience an issue, an alert will be sent out and information will also be posted in our group.

Please be sure to join: Join Our Facebook Group

14. Are there any fees when redeeming?

We don't charge any in-house fees. However, depending on which method you choose to redeem, the bank or merchant may charge you a fee.

15. Can I redeem more than once in a day?

Yes, you got that right!

16. Are redeem limits reset daily or do they carry over?

Redeem limits carry over.

17. Can I get your Tierlock link?

Sure you can! :) Get Tierlock Good luck!

18. What are your hours of operation?

We operate 24/7.

19. Can I get a phone call?

VIP Royal Club members have access to a special dedicated representative.

Other tiers can speak to us by text and email or request assistance from a member of management.

20. What games do you offer?

We offer live dealers, cards, fish tables, roulette, slots, arcade, and more.

21. What are Gold Coins?

Gold Coins are for social play and cannot be redeemed for prizes.

22. What are Sweeps Coins?

Sweeps Coins are for social play and can be redeemed for prizes.

23. Are Gold Coins and Sweeps Coins the same thing?

No. Gold Coins are used to play games for fun. Sweeps Coins are used to play games and can also be redeemed for prizes, including real money.

How to Redeem Sweeps Coins

Follow these steps to redeem your Sweeps Coins:

1. Head to the Redeem section of the sweepstakes casino to begin.
2. Choose whether you want to redeem your Sweeps Coins for a gift card or real money.
3. Select how many Sweeps Coins you want to redeem while keeping in mind the platform's minimum redemption limit.
4. Complete your Sweeps Coin redemption request.

If you choose to redeem your Sweepstakes Coins for a gift card, you will likely receive it via email within 24 hours.